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B2B Commerce

B2B commerce built around how your business actually sells.

We build customer portals and commerce platforms that connect customers, products, pricing, orders and enterprise systems into a usable digital experience.

B2B is not B2C with a login.

→ Talk about your B2B platform↓ See what we build

Why B2B is different

Your customers are companies, not anonymous carts.

B2B buying often involves contracts, negotiated pricing, multiple users, recurring orders, approvals, documentation and internal systems. The platform has to reflect that reality.

What we build

The parts a B2B platform actually needs.

One customer can mean an entire organisation.

  • Company accounts
  • Multiple users per account
  • Roles and permissions
  • Buyer roles
  • Approvers
  • Sales representatives
  • Account managers
  • Customer hierarchies
  • Multiple shipping addresses
  • Multiple billing entities

Pricing is rarely just a number.

The commercial rules already exist in the business. The platform should model them instead of forcing the business to simplify around the software.

  • Customer-specific pricing
  • Contract pricing
  • Price lists
  • Discounts
  • Volume discounts
  • Minimum order quantities
  • Product availability rules
  • Customer-specific catalogues
  • Quote workflows
  • Approval workflows
  • Credit limits
  • Payment terms

Make routine orders routine.

  • Fast ordering
  • Bulk ordering
  • CSV upload
  • SKU-based ordering
  • Repeat previous order
  • Saved order templates
  • Order history
  • Reordering
  • Quotes
  • Returns
  • Order tracking
  • Documentation
  • Invoice access

Self-service without losing the relationship.

The account

  • Customer dashboards
  • Account information
  • Contract information
  • Sales contact information

Orders & stock

  • Order status
  • Product availability
  • Saved products

Documents & support

  • Product documentation
  • Certificates
  • Invoices
  • Delivery notes
  • Support requests

The real work is behind the portal

The storefront is often the easy part.

The real engineering challenge is usually connecting commercial logic, operational systems and customer data reliably.

Portal
  • ERP
  • CRM
  • WMS
  • PIM
  • OMS
  • Logistics
  • Inventory
  • Finance systems
  • Document systems
  • Identity providers
  • APIs
  • Legacy systems

The portal should become a layer over the business, not another isolated system.

Sales teams

Digital commerce should help the sales team too.

B2B digital doesn't have to replace your sales reps. Done well, it takes the repetitive work off their plate and gives them better information, so they spend more time with customers.

  • Sales-assisted ordering
  • Customer lookup
  • Order creation on behalf of customers
  • Quotes
  • Account visibility
  • Commercial notes
  • Customer-specific offers
  • Dealer tools
  • Distributor tools

When to call Cyberdelia

When B2B sales become a software problem.

  • Customers still place orders by email or phone.
  • Commercial teams manually re-enter orders.
  • Pricing rules are difficult to expose digitally.
  • Customers need access to invoices and documents.
  • The ERP is doing jobs it was never designed to expose to customers.
  • Existing B2B commerce software cannot model the business.
  • Different customer types require different experiences.
  • Sales representatives need digital tools.
  • The business wants to reduce repetitive operational work.

Do not simplify the business just to fit the platform.

We design the platform around the commercial and operational reality first, then choose the architecture and technology that best supports it.

Platform when it fits. Custom when the business requires it.

Cases

B2B platforms, pricing and sales tools we have built.

→ See all projects

Still receiving orders by email?

Let's turn the process into a product.

Tell us how your customers buy today and where the friction is.

→ Start a conversationhey@cyberdelia.es